about Consumer VOICE
Voluntary Organization in Interest of Consumer Education-is the Voice of and for
the consumers in every sense.
- A voluntary action group, it consists of academicians, professionals
and volunteers channelising their energies towards creating informed consumers.
- It raises awareness in consumers not only about malpractices perpetuated
in the market place, but also about her/his rights. Consumer VOICE aims at being
the most powerful tool in the hands of the consumer to help them fight for value
for their money.
- Consumer awareness has become important because of the liberalizing
economy.Consumers need guidance to make informed choice in the products and services
available. They need protection against deficient services and products with timely
information and intervention.
- Consumer VOICE endeavors to provide all of the above to its growing
fraternity of members.
- Consumer VOICE was founded by teachers and students at the University
of Delhi in the beginning of the academic year 1983-84. Till mid 1986, Consumer
VOICE functioned as an unregistered voluntary consumer association.
- On 28 June 1986, it was registered as a Public Charitable Trust with
noted jurist, Justice (retd.) V.M. Tarkunde and Prof. P.K. Ghosh of the Delhi School
of Economics as founder donors and Dr. Sri Ram Khanna and Mr Rajan Karanjawala as
- In 1988 the Dept of Company Affairs Govt. of India accorded recognition
to Consumer VOICE under the MRTP Act. The trust has since been granted exemption
under section 80-G of the Income Tax Act and, donations made to the Trust are exempt
from Tax. However the organization does not accept donations from private enterprise
in order to ensure objectivity, or from individuals except when the donor is genuinely
committed to espouse the cause of consumer protection.
- As one of its first consumer-rights initiative, VOICE filed a suit
against the ‘Wills Made for Each Other’ tobacco campaign, as it was monopolistic
and discriminated against consumers who did not smoke. VOICE also challenged television
manufacturers which were selling colour television sets at a premium to consumers
during the Asiad Games.
- In 1997, VOICE started to publish Consumer VOICE, a bi-monthly magazine
that focused on bringing consumers information on product performance. ‘Voltage
Stabilisers’ were one of the first product tests to be published in Consumer VOICE
- The publisher of Consumer VOICE magazine since 1999 it is currently
working in close co-ordination with the Dept of Consumer Affairs, Govt of India,
on a comparative product testing project. The project aims to test a wide range
of products most commonly used by Indian consumers in NABL-accredited laboratories.
The test results are then published in Consumer VOICE magazine.