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Banking

1.	BANKING OMBUDSMAN- AWARD NOT BINDING
2.	RBI REGULATION FOR CREDITCARD HOLDERS RIGHTS
3.	Bank to pay Rs 20 Lakh compensation – Says State Commission

BANKING OMBUDSMAN- AWARD NOT BINDING

Consumer Protection Act 1986-section21(b)-Redressal of Public Grievances Rules 1998-Vehicle fell into the river, swept away- Claim rejected by Insurance Ombudsman –Complaint filed before the Forum, held complaint maintainable under the Act – The State commission set aside order in Appeal holding dispute adjudicated by the statutory authority- hence complaint not maintainable –Revision before National Commission, Held Ombudsmen role is altogether different-It is not discharging judicial or quasi-judicial functions-Complainant not bound by Award of Ombudsman- Forum can adjudicate on repudiated claim-National Commission restored order of Forum, allowed revision petition
Kamleshwari Prasad Singh v/s National Insurance Company Ltd 111(2005) CPJ 107 National C.D.R.C

(Note- The Insurance Ombudsman have been established under the Redressal of Public Grievances Rule 1998. The purposes of appointing Ombudsmen is to have control over misuse of the power by the statutory bodies and to see the disputes are settled. Ombudsman is to act as a counselor and mediators in matters).

RBI REGULATION FOR CREDITCARD HOLDERS RIGHTS

	Unsolicited calls to members of the public to promote cards.
	Misleading promotional campaign
	Sending unsolicited cards

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