Consumer Voice :: About Us

About VOICE
WHO WE ARE

VOICE- Voluntary Organization in Interest of Consumer Education-is the Voice of and for the consumers in every sense. A voluntary action group, it consists of academicians, professionals and volunteers channelising their energies towards creating informed consumers. It raises awareness in consumers not only about malpractices perpetuated in the marketplace, but also about her/his rights. VOICE aims at being the most powerful tool in the hands of the consumer to help them fight for value for their money. Consumer awareness has become all the more important in this day and age when economy is fast liberalizing and consumers need guidance to be able to distinguish between the wide variety of products and services available, and to protect themselves against deficient services and defective products with timely information and intervention, which VOICE endeavours to provide.

Our NGO Partners

CONSUMER ONLINE RERSOURSE & EMPOWERMENT CENTRE

NATIONAL CONSUMER HELPLINE

GENESIS OF VOICE

VOICE was founded by teachers and students at the University of Delhi in the beginning of the academic year 1983-84. Till mid 1986, VOICE functioned as an unregistered voluntary consumer association. On 28 June 1986, it was registered as a Public Charitable Trust with noted jurist, Justice (retd.) V.M. Tarkunde and Prof. P.K. Ghosh of the Delhi School of Economics as founder donors and Dr. Sri Ram Khanna and Mr Rajan Karanjawala as Trustees. In 1988 the Dept of Company Affairs Govt. of India accorded recognition to VOICE under the MRTP Act. The trust has since been granted exemption under section 80-G of the Income Tax Act and, donations made to the Trust are exempt from Tax. However the organization does not accept donations from private enterprise in order to ensure objectivity, or from individuals except when the donor is genuinely committed to espouse the cause of consumer protection.

VISION OF VOICE

VOICE works towards protecting consumer rights by creating synergy between technological advances, traditional knowledge and right policies through its educational and research activities. VOICE believes that forging beneficial links amongst consumers, market and government interests will promote sustainable and ethical consumption and production now and in future.

MISSION OF VOICE

To promote right choices in a volatile and dynamic market place by providing consumer education for all through integrating experiential good practices and scientific knowledge for the safety and health of consumers and the environment.
Every activity of VOICE aims to achieve the goals of:

Promoting sustainable and ethical consumption.
Providing consumer education for all.
Projecting right choices for the safety and health of consumers and the environment.
Mobilizing public opinion to change the laws for the benefit of the consumers.

OUR AREAS OF WORK

VOICE has been engaged in the following activities for protection of consumer interests and creation of awareness of their rights:

1. PRODUCT TESTING- we get various products tested by the renowned accredited laboratories in order to establish their comparative qualities conforming to standards and their prices. The purpose of testing is to inform the consumers about the comparative quality vis-à-vis price to enable them to make correct choice of product at best price. 16 products have been successfully tested so far, including colour and black /white TV, iodised salt, mineral water etc. Results of 12 more products and 7 services are in the pipeline.

2. CONSUMER LAW AND LEGAL COUNSELLING- we provide legal counseling to our subscribers to seek grievance redressal under the Consumer Protection Act, 1986. VOICE receives around 500 legal queries every month from the consumers through every possible means. People write in to u-s their problems, put them online on our website www.consumer-voice.org or simply walk-in our offices with their problems.
We also lobbied with the government and Member of Parliaments to seek suitable changes in the Consumer Protection Bill to amend the Consumer Protection Act, 1986.

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