Consumer Voice :: About Us

3. CONSUMER ADVOCACY- VOICE is a member of Central Consumer Protection Council (CCPC), Central Committee in Food Standard (CCFS), Consumer International, UK, Bureau of Indian Standards and Delhi Consumer Protection Council (DCPC). We have been actively pleading the cause of consumers before these bodies to protect consumer rights.

4. HEALTH AND FOOD SAFETY- VOICE has been conducting workshops, surveys and campaigns on health and food safety in various parts of the country in collaboration with Govt. of India and its international partners.

5. ANTI-TOBACCO WORK- VOICE provides its active participation in tobacco control work as part of Network for Accountability of Tobacco Transnationals (NATT). We have also been successful in persuading CCFS to recommend a ban on tobacco in “Pan Masala” inspite of Government refusal to do so.

6. TRAINING IN CUSTOMER CARE- VOICE has been conducting training workshops for Delhi Jal Board and Delhi Vidyut Board in respect of customer care to sensitise the staff to consumer demands and difficulties in redressal of grievances relating to billing, change of meter, adjustment of excess money etc. A total number of 450 engineers have been trained by VOICE so far.

7. TELECOM ISSUES- VOICE is registered with Telecom Regulatory Authority of India (TRAI) as a consumer action group to articulate consumer problems regarding quality of services. Issues regarding Internet, mobile phone and other technology developments in the telecom field are taken up with TRAI to protect the interest of consumers. We have been making representation to TRAI while participating in its consultative process.

8. INVESTOR GRIEVANCES- we have been taking up investor grievances with the respective companies, Ministry of Finance, RBI and others. We have been advising investors about the action to be taken by them to seek redressal of their grievances. Steps have been initiated to increase investor protection activities.

9. CONSUMER CLUBS- we started this program in 2005 in schools at the initiative of the Ministry of Consumer Affairs, Food and Public Distribution, Govt. of India. The objective of VOICE consumer club is to provide consumer education in schools and colleges to create awareness amongst the younger generation about consumer issues and rights. We have around 5000 active members within this program.

10. TEACHER TRAINING WORKSHOPS- VOICE has been organizing teacher-training workshops from time to time with an aim of educating teachers about the consumer issues and how can they take it to their students. A training kit has also been developed for this purpose.

11. APPRISING CONSUMERS- To apprise the consumer of his rights and motivate him/her, regular columns authored by VOICE Team are published in newspapers and magazines like News time (Hyderabad) Dainik Bhaskar, Amar Ujala, Punjab Kesari, Indian Express, Hindu, Sunday mail, Chauthi Duniya, The Sentinal, Adworld, and University Today. This ensures exposure on a national plane.

12. RESEARCH ON ISSUES OF CONSUMER CONCERN-VOICE has been commissioned by the World Bank, National Pharmaceutical Pricing Authority and Department or Food Processing Industries, Govt. of India, to conduct studies on various issues of consumer concern such as delivery of health services, accessibility of medicines for the poor, and implementation of the national laws on food safety, labelling and packaging.

VOICE PUBLICATIONS

Apart from pursuing cases, VOICE is actively involved in publication of books and reports covering myriad of issues, every issue rooted in the core aim of VOICE i.e. safeguarding consumers. Some of our publications are:

Consumer VOICE (English)- this monthly magazine contains articles on comparative testing of products, finance, health, legal issues, environment and sustainability, with an eye to create consumer awareness in the public. The magazine has an online edition also.

Consumer VOICE (Hindi)- we publish Consumer VOICE in Hindi language also for our Hindi readers.

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