Consumer VOICE

Electricity company cannot cut power without notice

Mysore Grahakara Parishat (MGP) had recently received two complaints, both from senior citizens, over the disconnection of electricity supply.

In a case from Vijayashreepura, the consumer had forgotten to pay the electricity bill, and in a case from VV Puram, the consumer had paid the bill but Chamundeshwari Electric Supply Corporation (CESC) had mistakenly credited the amount into the account of a different individual and not to the consumer’s account. Electricity was cut immediately in both cases.

The question in these cases was whether CESC could immediately cut electricity supply when the bill payment was not credited to the consumer’s account before the deadline. The bill no doubt says on its reverse that it itself is the final notice before disconnection. But such a notice is against the directions of the Karnataka Electricity Regulatory Commission (KERC), and the service provider has to send a separate notice before disconnection.

 

 

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