Latest from our Consumer Rights and Laws Blog
CONSUMER PROTECTION BILL, 2018
The New Consumer Protection Bil
Six Reasons to cheer for it
The working of the consumer dispute redressal agencies under the Consumer Protection Act of 1986 has served the purpose of the legislation very efficiently however, the disposal of cases has not been fast due to various constraints.
SUPREME COURT ON 13.03.2018 EXTENDS DEADLINE OF 31.03.2018 FOR MANDATORY LINKAGE OF AADHAAR WITH BANK ACCOUNTS, MOBILE AND PAN TILL THE DISPOSAL OF AADHAAR CASES
There is good news for all those who have still not linked their Aadhar with bank accounts and mobile. The order passed by the Supreme Court dated 13.03.2018 came as relief over the uncertainty that whether the deadline for linking of Aadhaar would be extended beyond March 31
Builders can’t force Buyers to go for Arbitration
Ankur Saha, Head-Legal Desk: Arbitration has been introduced in the legal system to enable speedy resolution of disputes in civil cases. It is common knowledge that litigation in civil cases can go on for years in a trial court as per Civil Procedure Code (CPC). Litigation requires strict
SBI guilty of deficiency in service
Akola district’s consumer forum has held State Bank of India (SBI) guilty of deficiency in service for debiting money from a bank account despite a failed ATM withdrawal and awarded a compensation of Rs 3,000 to the accountholder.
Besides awarding the compensation, the consumer forum also directed the
Forums in Delhi are faced with a backlog of 18,000 cases
With an aim to expedite the redressal mechanism and resolve pending cases, a proposal for enhancing manpower, spaces and financial resources in the Consumer Affairs Department of the Delhi government is being examined by its Law Department.
Delhi State Consumer Disputes Redressal Commission and various district consumer forums
Aakash Institute penalised for poor service
Convinced that Aakash Institute had failed to provide the services it promised, Ahmedabad consumer forum has penalised the institute and asked its Ambawadi branch of to pay Rs 20,000 to the complainant along with eight per cent interest from 14 September 2017 till the date of payment. It also asked the institute to
SBI to compensate for issuing recovery notice for settled loan
In an interesting ruling, Nagpur district consumer forum has directed State Bank of India (SBI) to pay compensation to a customer for sending him a recovery notice for a loan that was already repaid.
“This decision will have long-lasting impact on banks for sending recovery notices even after
Airtel found guilty of overbilling
Bengaluru consumer forum has ordered Airtel to pay Rs 5,000 as compensation for overbilling a customer and forcing him to pay the inflated bill by abruptly disconnecting his service. The customer had opted for a particular plan that had a clear credit limit. However, Airtel charged him beyond
Britannia fined for selling packet with less than printed weight
Ahmedabad consumer forum has fined Britannia Industries for selling biscuit packets that weighed less than what was printed on them. The forum also asked the company to deposit Rs 25,000 in the Consumer Welfare Fund as a fine and pay another Rs 6,000 to Lalji Patel, the complainant.
Patel had moved the
Case Study: Consumer Forums cannot entertain cases pending at Civil Court
It is common sense. No sane individual would want two different sets of jury in two different courts to deliberate on the same case at the same time. Moreover, if one court is a higher civil authority and the other focuses solely on consumer issues,
Arbitration agreements cannot oust the jurisdiction of consumer forums
In a recent judgement, the Supreme Court affirmed that arbitration agreements cannot oust the jurisdiction of consumer forums. The order will benefit homebuyers who usually have an arbitration clause in their agreements with the real estate companies. Such clauses lay down that in cases of disputes, aggrieved consumers will have to resort to
SC gives four weeks to Centre to file model rules on consumer fora
The Supreme Court in the last week of January 2018 granted four more weeks to the Centre to file comprehensive model rules to deal with various aspects of the functioning of consumer fora across the country.
The top court, in its verdict on 21 November 2016, had taken
Nominee vs Legal Heir: Let there be no confusion
Imagine a scenario where Mr. Verma deposits a sizeable sum of money in a fixed deposit and makes his wife the nominee. In case Mr. Verma passes away due to some unfortunate incident/accident, the fixed amount should go to the nominee, who in this case is his wife.
Croma store fined for refusing refund on failed transaction
A consumer court in Bengaluru has ordered Croma store, Koramangala, to refund the payment it had collected from a north Bengaluru customer for a washing machine. The store had refused to deliver the machine, claiming that the debit card transaction had failed. It was ordered to pay Chitransh
School asked to refund fee for mistreating child
In Bengaluru, improper treatment meted out by a teacher at Royale Concorde International School had forced a five-year-old Class I girl student to refrain from going to school. The school authorities had refused refund of admission fee despite several requests to the management.
Stating that a teacher should
76% of LED bulb brands and 71% of LED downlighter brands in India flout consumer safety standards: Nielsen study
In a Nielsen study conducted across four major Indian cities – New Delhi, Mumbai, Ahmedabad and Hyderabad – 76 per cent of LED bulb brands and 71 per cent of LED downlighter brands across 200 electrical retail outlets were found to be non-compliant with consumer safety standards, as
Electricity company cannot cut power without notice
Mysore Grahakara Parishat (MGP) had recently received two complaints, both from senior citizens, over the disconnection of electricity supply.
In a case from Vijayashreepura, the consumer had forgotten to pay the electricity bill, and in a case from VV Puram, the consumer had paid the bill but Chamundeshwari
Disputes Resolution under RERA Act 2016
A Guide for homebuyers on RERA Rules and RERA Complaints
The Real Estate (Regulation and Development) Act (RERA), which came into force on 1 May 2016, seeks to protect the interests of homebuyers as much as it hopes to boost investments in the real estate sector. The Act
Aman Anti Ragging Movement (Aman Kachroo) – A Case Study
‘My death will bring about a change’. And it did.
These were the words of Amman Satya Kachroo, a student of Dr Rajendra Prasad Government Medical College, Kangra, Himachal Pradesh, in his suicide note. He had ended his life after being traumatized and depressed
Builders can’t force buyers to go for arbitration or mediation
Here is some good news for buyers of real estate property. India’s Apex Court has ruled that real estate players cannot force buyers to settle their disputes through arbitration by stopping them from approaching consumer forums. It is a well settled law that arbitration
Anti Ragging Law and Ragging in University
Guidelines for Educational Institutes Against Ragging
Ragging is not something new and inspite of the fact that it is a punishable offence, the practice continues to haunt not just students but also their parents, teachers as well as the law-and- order machinery. While we
GIR 2016- Limits, Controls and Hampers Consumer’s Right to Information
In this Digital Era Consumers are using various services depending on navigation and maps such as booking a cab, sharing a location, finding post office, bank or petrol pump. Be it for ordering food by sharing a location, geotagging friends and family members over
Bombay High Court repels builders’ challenge to Real Estate Regulation ACT
The new judgement by the Bombay High Court upholding the constitutional validity of the RERA Act or Real Estate (Regulation and Development) Act, 2016 rhas brought cheer to the thousands of homebuyers staring at uncertainty due to unfinished and delayed building projects all over India. The parliament had
Consumer forum asks bank to compensate customer for breaking locker without following RBI norms
Punjab National Bank’s officials broke the locker of a customer over pending rent without following RBI norms. The aggrieved consumer complained about this to the court, which instructed the bank to pay Rs 50,000 with nine per cent yearly interest as physical and mental harassment charges to the
Forum orders immigration firm to refund Rs 1.74 lakh and $5,700, fines Rs 50,000
A resident of Panchkula was assured by Worldwide Immigration Consultancy Services of getting his immigration on permanent residency (PR) to Canada within a year, but nothing was done. The Panchkula Consumer Forum has penalised the immigration firm of Rs 50,000 and ordered it to refund Rs 1.74 lakh
Central investigation agency will probe companies cheating consumers
In a move that will strengthen the revised Consumer Protection Act, the government is likely to set up a special investigation agency that will probe companies that are accused of cheating consumers. The agency will work along the lines of other investigating agencies that probe cyber and economic
The New Consumer Protection Law
The Consumer Protection Bill, 2015, has passed the legislative deliberations test in the Parliamentary Standing Committee, which has recommended improvements and plugging of gaps to make it more effective. Currently a Cabinet Committee is deliberating on the changes proposed by the Standing Committee
Misleading Ads, Celebrities, Accountability, and Self-Regulation
Most of us have been victims of deceptive advertising. This in itself is not quite surprising, considering the sheer volume of commercial messages that daily try to reach us one way or the other, via images that are
Food Safety Concerns – When, Where and How to Report it
Got a cockroach in your sandwich or misled by a food advert? Yes, you must be angry, asking for a refund or simply throwing the food packet in the garbage. But are you aware of the actions that you can take against these wrongdoings?
The first-ever trade-liberalization package from WTO India got food security flexibility
It was touch and go over six intense days at Bali in early December. In the end, the World Trade Organization’s(WTO) Ninth Ministerial Conference delivered a trade-liberalization package — the first-ever deal that the WTO could craft since it came into being in 1995.
Know Your Quality Marks
Manufacturers often sell their products with a quality mark of a product certification body. Quality marks are meant to communicate the added value of the product. The extra quality may refer to one or more aspects that a consumer may be unsure about. Such aspects can be environmental
Consumers and RTI – the Right to Information Act, 1986
The Consumer Protection Act, 1986 (CPA) protects the interests of the consumers in the widest range possible. The CPA gives the rights to the consumers to be informed about the quality, quantity, potency, standard and price of goods or services so as to be
All about unwanted Commercial Calls
Unwanted Commercial Calls (UCC) is known by Do Not Disturb (DND) as well. In TRAI parlance it is called Telecom Commercial Communications Customer Preference (TCCCP). All of us telecom consumers receive lots of unwanted calls and SMSs promoting various products and services whether we
Supreme Court cautions Unitech homebuyers: Consumers Don’t Expect to Profit from Your Loss
The dispute between homebuyers and real estate players has now skewed in favour of homebuyers, thanks to various Supreme Court judgements. The apex court acknowledges the suffering that homebuyers are going through for not receiving the possession of their flats. At the same time,
When can a hospital be charged for medical negligence?
What is the responsibility of hospital towards its patients?
How is a government-run hospital different from a private hospital or nursing home with regard to settlement of responsibility vis-á-vis deficiency in service?
What are the role and responsibilities of a doctor towards their
FEMA Act 1999 or Foreign Exchange Management Act, 1999 (FEMA)
The Foreign Exchange Management Act, 1999 popularly known as FEMA Act 1999, is an Act of the Parliament of India “to consolidate and amend the law relating to foreign exchange with the objective of facilitating external trade and payments and for promoting the orderly
Consumer Rights in case of Misleading Advertisements – A Case Study
Most of us are aware that many of the claims made by companies in their advertisements are not wholly true. Pictures of flawlessly turned-out models in cosmetics ads and weight-loss commercials are obvious examples. Hidden fees and surcharges, and terms and conditions in ads
Supreme Court cautions Unitech real estate home buyers: Consumers Don’t Expect to Profit from Your Loss
The dispute between home buyers and real estate players has now skewed in favour of home buyers, thanks to various Supreme Court judgement. The apex court acknowledges the suffering that home buyers are going through for not receiving the possession of their flats. At
Relief for Buyers as Supreme Court stays Insolvency Proceedings Against Jaypee
Here is some relief for home buyers of Jaypee Infratech as the Supreme Court on September 4th, 2017 stayed the insolvency proceedings against Jaypee Infratech after the judgment passed by National Company Law Tribunal, Allahabad at the instance of IDBI Bank Limited. Being unsecured
RBI Banking Ombudsman: Your go-to point for disputes concerning banking services
As part of its grievance redressal mechanism for hearing consumer complaints relating to certain banking services, the Reserve Bank of India (RBI) launched the Banking Ombudsman Scheme in 1995. With effect from 2006, it was brought under Banking Regulation Act, 1949, by government notification and henceforth it became
Food Advertisements complaints reported on Advertising Standard Council of India ( ASCI) portal
Did you know a consumer can complain against a misguiding food advertisement? Yes, this is possible. A misleading food advertisement that promotes unhealthy eating could be called off across all media channels. It is important that consumers report their views which can be easily done on the Advertising
Food Safety and Standards Act 2006 (FSSA)
Food safety is a major public health concern. There are specific laws, mandates and regulations in India to maintain the quart of food and to ensure food safety. In fact, there are regulations for ways in which a food product can be promoted. The Food Safety and Standards
Case Study: Consumer Forum Cannot Change its own order
The courts of law across the world make some amazing decisions that ought to be made by the people.
It happens quite often. Many individuals and organisations reach consumer forums with a request or an appeal to review, take back, revise or put a stay on
Report a problem with food on the Food Safety Connect Application ( App)
Has it happened that you opened a food packet and found an insect or a hair strand in it? Have you then wondered what actions you might take to report the same? Consumers play an important role in ensuring food safety. Suppose a food product complaint is registered
Section 12 Consumer Protection Act – Legal Boost to Unionisation of Consumers
Corresponding with the increase in exploitation of flat buyers by several unscrupulous builders, a large number of buyers have commenced litigation against builders. Since it may be difficult to fight a builder alone, consumers have taken advantage of the provision under Section 12 (1) (b) of Consumer Protection
New Income Tax Rules
The Central Board of Direct Taxes (CBDT) has provided some restrictions in the Income Tax Act that took effect from 1 April 2017 (financial year 2017-18 and assessment year 2018-19), in respect of expenditure by way of cash, lending by way of cash, and investment by way of
Consumer Protection Act Amendment of 2002: Disputes on deals with commercial purposes
Every law has a loophole. The Consumer Protection Act, too, had one until 2002 and several business entities tried taking undue advantage of several rules that were to favour consumers and not businesses. Until the amendment of 2002, consumers forums were having a tough time establishing if a
Case Studies: Receivers of Free Treatment are not Consumers
If statistics are to be believed, the healthcare industry is on an upswing, medical costs are burgeoning, hospitals are becoming richer by the day, and the outcome of this growth has seen unprecedented year-on- year increase in cases of medical negligence. As per a November 2016 study published
World Consumer Rights Day- Building a Digital World-Consumers can Trust
World Consumer Rights Day- Building a Digital World-Consumers can Trust
National World Consumer Rights Day is observed on March 15 each year as a means of raising global awareness about consumer rights. WORLD Consumer Rights Day (WCRD) is an opportunity to promote the basic
Pradhan Mantri Awas Yojana
This central government initiative has the rallying cry of ‘housing for all by 2022. Something of this scale and sweep necessarily involves partnering with various implementing agencies. As for beneficiaries, there are clear eligibility criteria and processes for getting the loan which they should be
There is a ‘Paid News’ epidemic
One of the pivotal books on media and journalism that should be on everyone’s reading list is Manufacturing Consent by Noam Chomsky and Edward S Herman. The book clearly elucidates how the media frames every news piece and every issue according to a carefully selected
- Commercial Vehicle Insurance Claim Process
- Parabens or Preservatives: in your food and makeup
- What Does the Package Commercial Car Insurance Policy Offer?
- What is the inverter technology in air conditioners?
- Introducing ISEER Rating – Indian Seasonal Energy Efficiency Ratio
- The Advantages and Disadvantages of an Inverter AC
- 10 Tips to have the most energy efficient AC to lower the electricity bill
- How to Install an AC: Principles of AC Installation
- Adoption of the United Nations General Assembly resolution on road safety by India
- Consumer VOICE and its State Partners Hail the Ministry’s Decision on Pictorial Warning on Cigarette Packs
- NOTE and Consumer VOICE meet in Goa on tobacco control and role of media
- Common Symptoms of Diabetes and Types of Diabetes
- Food Advertisements complaints reported on Advertising Standard Council of India ( ASCI) portal
- Media Sensitization – Press Meet at Chandigarh on 30th March, 2018
- Consumer VOICE’s Rejoinder to TRAI White Paper on Measurement of Internet Data Speeds
- CONSUMER PROTECTION BILL, 2018
- SUPREME COURT ON 13.03.2018 EXTENDS DEADLINE OF 31.03.2018 FOR MANDATORY LINKAGE OF AADHAAR WITH BANK ACCOUNTS, MOBILE AND PAN TILL THE DISPOSAL OF AADHAAR CASES
- Builders can’t force Buyers to go for Arbitration
- Press Meet on Tobacco Intervention at Chennai Press Club on 27 th Feb 2018
- SBI guilty of deficiency in service
- Forums in Delhi are faced with a backlog of 18,000 cases
- WORLD CONSUMER RIGHTS DAY 2018- WORKSHOP ON “NEED FOR BETTER QUALITY OF INTERNET SERVICES TO MAKE INDIA TRULY DIGITAL
- Most Common Food Adulterants and Harmful Effects Of Food Adulteration
- Food Adulteration Tests
- Prevention of Food Adulteration Act 1954 and Food Safety and Standards Act 2006
- Aakash Institute penalised for poor service
- SBI to compensate for issuing recovery notice for settled loan
- Health Benefits of Curd
- Microwave Oven Buying Guide
- Inclusions and Exceptions of International Travel Insurance
- Points to consider to finalize Overseas Travel Insurance
- Airtel found guilty of overbilling
- Britannia fined for selling packet with less than printed weight
- Press Interaction Meet – Road Safety, 28 February 2018
- Case Study: Consumer Forums cannot entertain cases pending at Civil Court
- Internet Speed – Where is the Speed?
- Arbitration agreements cannot oust the jurisdiction of consumer forums
- SC gives four weeks to Centre to file model rules on consumer fora
- Press Interaction Meet – Voice of Road Crash Victims and Support from Members of Parliament
- Roopa Vajpeyi: An Era Gone By
- Road Safety Week February 2018 Media Coverage
- Consumer VOICE – ROAD SAFETY WEEK – 5 DAYS – 5 PLEDGES
- Fresh Fruit Juice vs Packaged juice
- All about Second Hand Car Loans
- Washing Machine Buying Guide: How to buy a Washing Machine?
- How to increase the life and efficiency of a washing machine?
- Nominee vs Legal Heir: Let there be no confusion
- Croma store fined for refusing refund on failed transaction
- Digital India – Do we have the Right Internet Speed?
- School asked to refund fee for mistreating child
- 76% of LED bulb brands and 71% of LED downlighter brands in India flout consumer safety standards: Nielsen study
- Electricity company cannot cut power without notice
- Disputes Resolution under RERA Act 2016
- Reducing Fatalities by 50% by 2020 – Where are we Heading?
- VOICE’s Green Initiative
- Beating Breast cancer
- Loving foods that love you back
- Blood Pressure Monitors : Checking on your Health
- 9 ways to eat healthier right now
- A lot to loss
- Is Soya Healthy?
- Wasting all that food
- A little science in the kitchen
- Chemical Cuisine
- Aman Anti Ragging Movement (Aman Kachroo) – A Case Study
- Builders can’t force buyers to go for arbitration or mediation
- Anti Ragging Law and Ragging in University
- GIR 2016- Limits, Controls and Hampers Consumer’s Right to Information
- Bank Locker Insurance
- Advantages and disadvantages of bank lockers
- Chemicals in your breakfast bread
- White Bread vs Brown Bread
- Types of water heaters and geysers
- Refrigerator Usage Tips
- Refrigerator Buying Guide
- Types of Refrigerators
- Refrigerator Storage – How to keep Food Safe in Refrigerator
- Important Refrigerator Features
- Water Heater Buying Guide
- Tips for Hiring a Locker
- What are the RBI Guidelines on Bank Lockers?
- What is the difference between powdered milk and dairy whitener?
- What do Food Labels say?
- Traffic Light Labeling System
- Recommended Dietary Allowance (RDA)
- Dietary Fiber: Types and Benefits of High Fiber Diet
- What are ULIP returns and why should I invest in ULIP?
- What is ULIP or Unit Linked Investment Plan?
- What are Associated ULIP charges?
- Cable TV Digitization
- RAMPANT ADULTERATION IN LOOSE EDIBLE OIL SOLD OPENLY DESPITE BAN – REVEALS A REPORT BY NGO CONSUMER VOICE
- Green Action Week
- “OIL FORTIFICATION – A Drive against Malnutrition”
- Food Fortification-Why do we need it?
- VOICE Kisan Goshthi on Organic Farming and reduction of Pesticides Campaign at kharak goan
- What is Proprietary Food?
- How to improve air quality in your home?
- Operating Cost of Air Filters
- Types of Home Air Purifier
- Home Air Purifier – Important Terms to know