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Latest from our Consumer Rights and Laws Blog

Disputes Resolution under RERA Act 2016

A Guide for homebuyers on RERA Rules and RERA Complaints
The Real Estate (Regulation and Development) Act (RERA), which came into force on 1 May 2016, seeks to protect the interests of homebuyers as much as it hopes to boost investments in the real estate sector. The Act

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Aman Anti Ragging Movement (Aman Kachroo) – A Case Study

‘My death will bring about a change’. And it did.
These were the words of Amman Satya Kachroo, a student of Dr Rajendra Prasad Government Medical College, Kangra, Himachal Pradesh, in his suicide note. He had ended his life after being traumatized and depressed

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Builders can’t force buyers to go for arbitration or mediation

Here is some good news for buyers of real estate property. India’s Apex Court has ruled that real estate players cannot force buyers to settle their disputes through arbitration by stopping them from approaching consumer forums.  It is a well settled law that arbitration

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Anti Ragging Law and Ragging in University

Guidelines for Educational Institutes Against Ragging
Ragging is not something new and inspite of the fact that it is a punishable offence, the practice continues to haunt not just students but also their parents, teachers as well as the law-and- order machinery. While we

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GIR 2016- Limits, Controls and Hampers Consumer’s Right to Information

In this Digital Era Consumers are using various services depending on navigation and maps such as booking a cab, sharing a location, finding post office, bank or petrol pump. Be it for ordering food by sharing a location, geotagging friends and family members over

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Bombay High Court repels builders’ challenge to Real Estate Regulation ACT

The new judgement by the Bombay High Court upholding the constitutional validity of the RERA Act or Real Estate (Regulation and Development) Act, 2016 rhas brought cheer to the thousands of homebuyers staring at uncertainty due to unfinished and delayed building projects all over India. The parliament had

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The New Consumer Protection Law

The Consumer Protection Bill, 2015, has passed the legislative deliberations test in the Parliamentary Standing Committee, which has recommended improvements and plugging of gaps to make it more effective. Currently a Cabinet Committee is deliberating on the changes proposed by the Standing Committee

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Food Standards

Codex PFA Act Genetically Modified Food
1. Codex
Food Standards and Safety in a Globalised World The Impact of WTO and Codex Infant food standards-their relavance at codex and WTO Consumer and CODEX Alimentarius
2. PFA
Food Additives The Prevention of Food Adulteration

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Misleading Ads

Misleading Ads, Celebrities, Accountability, and Self-Regulation
Most of us have been victims of deceptive advertising. This in itself is not quite surprising, considering the sheer volume of commercial messages that daily try to reach us one way or the other, via images that are

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Food Safety Concerns – When, Where and How to Report it

Got a cockroach in your sandwich or misled by a food advert? Yes, you must be angry, asking for a refund or simply throwing the food packet in the garbage. But are you aware of the actions that you can take against these wrongdoings?

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The first-ever trade-liberalization package from WTO India got food security flexibility

It was touch and go over six intense days at Bali in early December. In the end, the World Trade Organization’s(WTO) Ninth Ministerial Conference delivered a trade-liberalization package — the first-ever deal that the WTO could craft since it came into being in 1995.

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A Reflection on Consumer Rights

As we mark World Consumer Rights Day in March, there is a good reason to make it a sort of sounding board to look back, think, pause, and see where consumers—which means all of us—stand with regard to their rights. Too many changes are

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Consumer Rights and Responsibilities

Introduction
Consumer rights are now an integral part of our lives like a consumerist way of life. They have been well documented and much talked about. We have all made use of them at some point in our daily lives. Market resources and influences

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Consumer Safety in India

Consumer Safety in India Documented, Yes, But Yet to Be Implemented
This is not news to anyone: On 19 August (2013), 37 people, mostly women and children, were killed in Bihar when an express train ploughed into pilgrims at a remote and poorly connected

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Know Your Quality Marks

Manufacturers often sell their products with a quality mark of a product certification body. Quality marks are meant to communicate the added value of the product. The extra quality may refer to one or more aspects that a consumer may be unsure about. Such

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Education is a Service

If Education is a service, can Students Sue Education Institutes at Consumer Forums?
Yes, law is on the side of students as long as their complaints are genuine and they are justified in their demands. So, if a student wants to leave an institute

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Consumers and RTI – the Right to Information Act, 1986

The Consumer Protection Act, 1986 (CPA) protects the interests of the consumers in the widest range possible. The CPA gives the rights to the consumers to be informed about the quality, quantity, potency, standard and price of goods or services so as to be

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All about unwanted Commercial Calls

Unwanted Commercial Calls (UCC) is known by Do Not Disturb (DND) as well. In TRAI parlance it is called Telecom Commercial Communications Customer Preference (TCCCP). All of us telecom consumers receive lots of unwanted calls and SMSs promoting various products and services whether we

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Supreme Court cautions Unitech homebuyers: Consumers Don’t Expect to Profit from Your Loss

The dispute between homebuyers and real estate players has now skewed in favour of homebuyers, thanks to various Supreme Court judgements. The apex court acknowledges the suffering that homebuyers are going through for not receiving the possession of their flats. At the same time,

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When can a hospital be charged for medical negligence?

What is the responsibility of hospital towards its patients?
How is a government-run hospital different from a private hospital or nursing home with regard to settlement of responsibility vis-á-vis deficiency in service?
What are the role and responsibilities of a doctor towards their

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FEMA Act 1999 or Foreign Exchange Management Act, 1999 (FEMA)

The Foreign Exchange Management Act, 1999 popularly known as FEMA Act 1999, is an Act of the Parliament of India “to consolidate and amend the law relating to foreign exchange with the objective of facilitating external trade and payments and for promoting the orderly

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Consumer Rights in case of Misleading Advertisements – A Case Study

Most of us are aware that many of the claims made by companies in their advertisements are not wholly true. Pictures of flawlessly turned-out models in cosmetics ads and weight-loss commercials are obvious examples. Hidden fees and surcharges, and terms and conditions in ads

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Supreme Court cautions Unitech real estate home buyers: Consumers Don’t Expect to Profit from Your Loss

The dispute between home buyers and real estate players has now skewed in favour of home buyers, thanks to various Supreme Court judgement. The apex court acknowledges the suffering that home buyers are going through for not receiving the possession of their flats. At

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Relief for Buyers as Supreme Court stays Insolvency Proceedings Against Jaypee

Here is some relief for home buyers of Jaypee Infratech as the Supreme Court on September 4th, 2017 stayed the insolvency proceedings against Jaypee Infratech after the judgment passed by National Company Law Tribunal, Allahabad at the instance of IDBI Bank Limited. Being unsecured

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World Consumer Rights Day- Building a Digital World-Consumers can Trust

World Consumer Rights Day- Building a Digital World-Consumers can Trust
National World Consumer Rights Day is observed on March 15 each year as a means of raising global awareness about consumer rights. WORLD Consumer Rights Day (WCRD) is an opportunity to promote the basic

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Pradhan Mantri Awas Yojana

This central government initiative has the rallying cry of ‘housing for all by 2022. Something of this scale and sweep necessarily involves partnering with various implementing agencies. As for beneficiaries, there are clear eligibility criteria and processes for getting the loan which they should be

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There is a ‘Paid News’ epidemic

One of the pivotal books on media and journalism that should be on everyone’s reading list is Manufacturing Consent by Noam Chomsky and Edward S Herman. The book clearly elucidates how the media frames every news piece and every issue according to a carefully selected

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Verification

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