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CONSUMER RIGHTS AND RESPONSIBILITIES

These rights were conceptualised in the developed world's consumer context where consumers are wealthy and completely dependent on the market to fulfil their needs. These rights had to be redefined keeping in mind the realities of a developing country like India. Consequently, two very important rights were added viz.:

 The Right to Basic Needs and

 The right to a healthy and sustained environment.


These two rights are very closely linked with the realities of developing countries where environment plays a very important role as a resource and support-structure for the people. In a country like India, a large section of the population looks for food security, assured safe water supply, shelter, education and health services. Most consumers relate very little to imported goods stacked in supermarkets or for choice among latest models of cars, as is the case in the developed world. For India's 1 billion population, food security and a safe environment are more pressing needs than any other consumer options and rights. The developing country natural resources also serve as a resource base for the developed world's industrial output.

 Right to Basic Needs


Access to food, water and shelter are the basis of any consumer's life. Without these fundamental amenities, life cannot exist. In September 2001, India's stock of foodgrains were around 60 million tonnes, yet one third of the Indian population lives below the poverty line and consumers often go hungry or remain severely malnourished, leading to poor health. The recent starvation deaths in Orissa are a case in point. A very crucial objective of the conceptualisation and existence of consumer rights is to ensure that consumers have an assured food supply, safe and permanent dwellings, basic amenities of life like sanitation and potable water, and power supply.

Urbanisation is seen as a mark of development but for rural migrant population, living conditions in cities is very poor. The population of cities is growing rapidly in India and after 1988, the percentage of urban poor has been more than that of the rural poor. Around 20 to 25 per cent of the urban households live in slums, make-shift colonies or refugee settlements due to non-availability of affordable and decent habitat in urban areas. . According to some estimates, in urban areas alone, there is a housing shortage of 17 million units. This has led to a habitat crisis in Indian cities. In rural India, the situation is equally bad, with a large part of the population still living in make-shift dwellings and hutment. With non-permanent housing comes lack of sanitation facilities and other amenities like running water and electricity supply. Due to burgeoning population, most people do not have access to dry toilets in rural and urban areas.


Food Security for Consumers
The recent deaths of poor people in Orissa due to starvation in August 2001 have indicated that food security is still a myth of a section of the Indian consumers. To solve this food scarcity problem, the Government of India mooted the PDS (Public Distribution System) to help reach foodgrain to the masses at subsidized rates through government-run ‘Fair Price Shops'. There are about 4.5 lakh Fair Price Shops all over India of which 3.05 are in rural areas and 0.94 in urban areas. On an average there is 1 PDS shop for every 2000 consumers. Yet, many parts of India still suffer from food shortages. Poor distribution and under-utilisation of food grains has led to artificially-created food scarcities in the country. Presently, there are 60 million tonnes of foodgrain in terms of buffer stock in Indian godowns. This foodgrain is rotting due to unutlisation and improper storage facilities. The need of the hour is to channelise this stock towards needy consumers and offer them ‘food for work' programmes, which will not only give them employment but also money. Besides making sure that there is enough food accessible to consumers at all times, nutrition is another area which the health of children and the vulnerable sections of population is at stake. This is an area where consumers can take responsibility for ensuring that quality is added to their basic food supply.
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Jul 25, 2008
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