Personal advice on telephone, emails, letters received from the consumers.
Postal advice – Replies on soundness of complaint, next course of action and remedy available.
Notice to opposite party – Efforts are made to resolve matter through our intervention.
Preparation of pleadings, notice- the consumer are assisted in preparation of pleadings, notice, affidavit etc to avoid expense on professional charges to lawyers.
Jago Grahak Jago – Replies to queries received through advertisement Jago Grahak Jago are given to create awareness of their rights.
Intervention before TRAI in telecom issues.
Publication of Investors Guide for investors awareness of stock market techniques and grievance settlement mechanism.
Workshops for Investors awareness.
Contribution of material for “ Consumer Voice” magazine.
Study of consumer perception of service sectors.
Contribute write up an topical issues, Consumer concern