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| Consumer : Ravindra Kumar |
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Query ID: EID2162010 |
| Complaint Against: Service , IFB Microvave Oven , IFB Branch Lucknow |
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Consumer Query / Complaint:
I have a microwave oven of IFB which is under AMC. 20 days back it stopped working and I registered a complain with helpline no. on 23-02-10 vide complain No.4175867. The technician visit to my home, inspect oven & told that PCB is out of order & it has to be repaired/replaced. After 4-5 days he again visited to my home with defective PCB & told it could not be replied. when I enquired why it is not being replaced he advised me to talk to IFB branch at Lucknow. When I called Branch I was advised to contact at service franchisee, where again I was told to contact branch. I contacted branch several times but each times i was assured that the person concerned is in meeting please call at this time or we will call you at this time. but neither anybody called me nor my phone was attended properly nor I was given any mobile no. of concerned person despite several requests. At last, on my repeated calls I was told that your oven could not be repaired and you should exchange your model with new one. On enquiring that my machine is under AMC and why such a funny option is given to me, no reply was given instead saying that we are giving you discount in consideration of the same. In the meantime I contacted at call centre no. where I was told that as per their record my complain has been attended & closed. When I asked how my complain get closed without signing the job card no reply was given. I also send a complain online but no reply is given after 4-5 days.
Sir, kindly advise me what action should I take against IFB.
Thanks.
Yours
Ravindra Kr. Srivastava
Subscription No. 10918
Legal Advise from Consumer Voice Expert:
making phone calls does not help we suggest that u may send a written complaint to the senior executive oof the company about the whole happening in dealing with ur complaint by the service centre.offering a new product on the ground that the old cannot be repaired is unfair trade practise if the meachine is beyond repair just after few years it means the product is not of good quality and the co. should either replace it or refund the cost price.
thanking you
Legal Desk
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| Consumer : Vikas |
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Query ID: EID2152010 |
| Complaint Against: Housing Loan , Floating Rate of interest , AXIS BANK, MALL ROAD, LUDHIANA |
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Consumer Query / Complaint:
Ref : My Home Loan Sanction Approval No. 142637 Dt.16-09-2008 With refer to my housing loan agreement No. PH 0420100098532 for RS 5625000/-, with AXIS BANK, MaLL ROAD , LUDHIANA My housing loan was sanctioned on 16-09-2008 with interest rate being 2.75% less than the MRR as per my Power Home Sanction Letter . At that time bank MRR is 14.25% as per my sanction Housing loan documents Rate of interest charged to me is 11.5 % (14.25 %- 2.75 % ). In Loan Sanction Letter it is clearly mention that Interest rate type ==== Floating Rate Linked with Bank MRR . Interest charged to me ======= MRR - 2.75% It means that the difference between MMR and rate of interest charged will be 2.75%.for the whole tennure of loan. At present bank MRR is reduced to 12.25 % which means my interest should be 9.50 % (12.25 - 2.75 ), reduced to that extend . But bank is charging me 10.00% rate of interest. I talked to delhi ofice of Axis Bank, and they inform me that the margin given from MRR cannot be change during the whole tennure. I also talked to chandigarh ofice of Axis Bank and they also says the same . It not at the your will of the bank to change the difference. I contact the mall road office many times but all in vain.I also lodge the complaint at bank ombusdam on 19.01.10 ,but no reply till date.
So what action should I take to solve my problem.
Regards,
Vikas Somani
09872952529
Legal Advise from Consumer Voice Expert:
You may send complaint to RBI greviance redressal.The rate ogf interest will be according to the loan agreement with the bank.Intrepretation of MRR can be given by any senior officer of bank whom u happened to know.
thanking you
legal desk
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| Consumer : Sandeep |
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Query ID: EID2142010 |
| Complaint Against: Possession , 2 BHK Flat , Raviraj Builder, Pune |
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Consumer Query / Complaint:
Hello Sir/Madam,
We (4 friends) have booked a 2-BHK flat in Pune with a reputed builder in Jan, 2007. As per sale deed, the possession date was Oct, 2009 but still we have not received possession and builder is not giving any possession date also. I check the construction progress at site and can claim that it will take more than 3-4 months to get the possession.
Please help us on the following information:
1. How can we (all friends) send legal notice to builder?
2. Will it affect the possession of flat or quality of construction material, if we serve the legal notice to builder?
3. How much will this procedure cost to each of us?
We would appreciate your help on this issue.
Legal Advise from Consumer Voice Expert:
from practical point of view we are of the opinion that you take the possession of the flat in an congenial manner rather than entering into legal hassel.therefore it would be better to discuss the matter in friendly manner for finalising the date of taking possession.at the time of taking possession if u find any deficiency in quality of material and workmanship u can put dowen in writing to bring to the notice of the builder thereafter u can agitate the matter.at this juncture if u initiate any harsh action the builder may not corporate with u.
thanking you
legal desk
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| Consumer : Sampath |
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Query ID: EID2132010 |
| Complaint Against: Provoding new sim card , Vodafone , Vodafone |
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Consumer Query / Complaint:
Dear Sir,
A gentleman by name Mr. Satbir Kalra approched me from a company called Global Direct,Mumbair marketing agents for Vodafone, for providing me TWO additional connections. I am an existing customer of Vodafone for last few years. I was asked fill up their application form and provide proof of Id and address etc together with a chq for Rs. 700 /- ( at the rate of Rs. 350/- per connection) under certain scheme. Accordingly I complied with the request in good faith.
I was keen to get certain similar looking numbers for my new connection. The sales person offered me choice of few numbers, from that I selected two numbers for my new conncdetion.
I was promised that the two new connection, for which I was making payment on 03.02.2010 within 3 days that is by 5th / 6th of Feb,2010.
When nothing happe4ned for next 15 days, I got worried and started following up. Despite several follow-ups many many phone calls both to Global Direct and Vodafone nothing happened excepting I had face their absolutely callous and totally unpleasant response every time I called.
I had finally received on 05.03.2010 two new activated sim cards To my horror the numbers allotted to me were not the one that was promised to me.
I feel completely let down. I have been promised TWO gifts in writing for booking two new connection. I am not sure that I will get it.
It is not money per se is the issue. But the high handed and their callous attitude in solving the probllem.
I would be thankful if you could Kindly take up the matter with them by forwarding this note and get their response and the gift which they had promised in writing and also restore the TWO Numbers which were originally allotted to me.
Thanking you,
Yours truly,
P.R. Sampath
Mbl No : 9920900511
Legal Advise from Consumer Voice Expert:
Please send yiour complaint to the nodal officer of your area explaining the manner in which they are authorised agents of global direct has taken the money for new connections with specific understanding.thereafter there is no response from the rep.or global company.this is somthing unfair way of dealing on the part of the agent which is ultimately going to reflect on the goodwill of vidafone.it is necessary that vodafone takeup the issue with global and get it sorted out on priority basis on the basis of assurances heldout to me.
thanking you
legal desk
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| Consumer : DILIP |
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Query ID: EID2122010 |
| Complaint Against: BUILDER , BUILDER , BUILDER |
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Consumer Query / Complaint:
Dear Sir,
Re: NON ISSUANCE OF LETTER OF NEITHER ALLOTMENT OF FLAT NOR EXECUTION OF AGREEMENT OF SALE AND TRANSFER TILL DATE
I had paid full purchase price of flat to the Builder for purchase of flat in Mumbai in the month of July, 2009. The construction work is going on in full swing and is completed almost 50%. The expected month of possession is said to be in Dec. 2010.
The Builder has not yet issued any Letter of Allotment to the effect of purchase of a specific flat nor is Agreement for Sale and Transfer executed. I had sent many emails to him for the Specific Performance but no response till date.
I am holding all the Payment Receipts for the amounts paid as also it is indicated that the amount so paid, is towards flat booking in the proposed project.
I am at a loss to know as to what are the remedial measures available without approaching the Court of Law as I cannot afford the legal expenses. I am clinically ill and retired senior citizen aged 65 years with lot many responsibilities to shoulder.
Is there any provision under the Rules and Regulations of Maharashtra Ownership Flats (Regulations of the Promotion of Construction sale, Management and Transfer ) Act,1963, (MOFA) that if I have paid 20 % of the cost of flat, the Builder is supposed to execute the Agreement for Sale and Transfer instantly? In my case, I have already paid full purchase price of my flat.
Your guidance will go a long way as I am staying in a rented house at present with my family with a disturbed monthly domestic budget.
Sir, I await your reply,
Sincerely yours,
Dilip Shah
Legal Advise from Consumer Voice Expert:
Since there is a provision in the maharashtra act for the execution of documents after payment of 20%cost you may initiate action against the builder in terms of the provisions of the said act.In case he is not taking action you can ask for refund of money with 18%interest along with a certain amount as compensation for causing tension.
legal desk
voice
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