|
|
| Consumer : Anupam |
|
Query ID: EID10932012 |
| Complaint Against: Online shopping , Sulekha.com , Sulekha.com |
| |
Consumer Query / Complaint:
I wish to report my recent transaction with Sulekha which is the worst online transaction experience for me so far and makes me feel cheated at the end of it.
On the evening of 31st I decided to order the Blackberry Playbook (32 GB) from Sulekha. This product was under temporary promotion (50% off on market Price) and was selling at most sites and retail outlets at about Rs 16000. I decided to order it on Sulekha since they were offering an additional discount of 1500 on their quoted price of 16500. Hence a final price of 15000. I thus stood to save another Rs 1000 by ordering at Sulekha.
A few days after the order, Sulekha’s site showed an expected delivery date of 7th Jan which soon changed to 9th & then 13th Jan. During these 2 weeks I spoke to the customer care on several occasions to expedite the delivery and they always convinced me it will soon reach me without ever citing any stock issues.
On 13th Jan, the expected delivery date on their site changed to 9th Jan again! This is when I called up the customer care to check what was the issue. The customer care executive then told me that I may either have to wait longer or cancel my order since they don’t have stock and they have no idea how and when the additional stock could come. I insisted on speaking to a Sr Executive, but my call was never transferred. My conversation ended without the customer care executive confirming at any pt of time that my order was cancelled. Later in the night, when I checked my status online at the site, I was shocked to realize that Sulekha had canceled my order without even bothering to inform me via email or phone call! The official communication came only next day via email around 3pm. During the following exchange of emails & phone calls , Sulekha has not been able to answer my following questions:
1) why was the confirmed order taken on their site if they did not have stock to support it?
At no pt during the transaction they indicated this was a tentative order which
Legal Advise from Consumer Voice Expert:
It is not clear that you have made any payment to them. However, you can send your complaint to the advertising council of India, Mumbai for misleading advertisement and avoidance of orders placed on them during discount offer period.
|
|
----------------------------------------------------------------------------------------- |
|
|
| Consumer : harneet |
|
Query ID: EID10922012 |
| Complaint Against: RELIANCE CDMA , RELIANCE , RELIANCE |
| |
Consumer Query / Complaint:
i am harneet singh and i am using an reliance cdma network whose no. is 9313686857 and before around 4-5 months back i have applied for changed my mobile network from reliance to idea without changing my no. via mobile portibility service and earlier i have registered a complaint in national consumer helpline earlier and that time i have resubmitted the documents with mnp no. and in retur i got a new sim....and till now there is no action taken by reliance company and m also not able to contact the customer care of reliance through my cdma network....i want u kindly take action against them....i am just before hopeless and reliance is not listining to me...
Legal Advise from Consumer Voice Expert:
You may send a strong complaint to the nodal officer of Reliance with a copy to TRAI for delaying your application for number portability and denial of satisfactory service.
|
|
----------------------------------------------------------------------------------------- |
|
|
| Consumer : Anubhav |
|
Query ID: EID10912012 |
| Complaint Against: Training , Private , Private |
| |
Consumer Query / Complaint:
Hi ,
I Joined a Car driving school . He charged me Rs 4000/- . He did not provide me any receipt and when I asked he said there are 10.32 % service charges. when I offered to give that he avoided it completely.
During payment he told me that he would be available after 6 p.m. but when I went to his shop it was closed at 6P.M.
I feel very much cheated.
How can I go to court when I do not have any evidence .
Thanks
Anubhav
Legal Advise from Consumer Voice Expert:
In the circumstances, the only option is to put pressure on the Car Driving Instructor to refund the money or give the services as promised by him.
|
|
----------------------------------------------------------------------------------------- |
|
|
| Consumer : Manish |
|
Query ID: EID10902012 |
| Complaint Against: DTH , tata sky , tata sky |
| |
Consumer Query / Complaint:
tata sky lauched a promotional offer few months back about a mp3 device(universal remote) for iphone that first 1000 customers will get it free. i got a confirmation that i am one of them and will get it in 30 working days by end of oct. but after repeated complaints i have not recived it nor any rever is being regarding delay by company.
i want to go ahead with filing a complaint in consumer forum.
pls guide
Legal Advise from Consumer Voice Expert:
First you have to send a notice to the company that they have offered free mp3 device to first 1000 customers and you were one of them. This was confirmed by them to you but they have not fulfilled their commitment. It is an unfair trade practice and just possible that they have done the same malpractice with other consumers also. Thereafter, you can proceed with your complaint with the district consumer forum.
|
|
----------------------------------------------------------------------------------------- |
|
|
| Consumer : Manish |
|
Query ID: EID10892012 |
| Complaint Against: Telecom / Mobile , Relaince , Relaince netconnect |
| |
Consumer Query / Complaint:
my previous complaint id EA725491032. accually appleate has not granted any waiver as of now and am still facing same network problem since last july and now new deadline is june12.
i want to go ahead with filing a complaint in consumer forum.
pls guide
Legal Advise from Consumer Voice Expert:
You can file your complaint with the district forum at Janak Puri for claiming compensation to the extent of amount of waiver which you are entitled to and for harassment on account of deficiency in service by the company. You will have to pay a fee of Rs. 100/- by Indian Postal Order or Demand Draft along with the complaint application which will be filed in 5 copies along with the affidavit.
|
|
----------------------------------------------------------------------------------------- |
|
|