Consumer VOICE

About Consumer VOICE

VOICE is an acronym for Voluntary Organisation in Interest of Consumer Education which has pioneered the protection of consumers in India. Based in New Delhi, the organisation has championed consumer education in the country since 1983. Over the years, VOICE has been representing consumers and protecting their interests with policy-makers, the judiciary and statutory regulatory bodies. From 1991 onwards, VOICE has been spearheading an independent and non-partisan programme on “comparative testing of products” with the technical support of Stiftung Warentest of Germany. Its activities have been supported by the government of India’s Ministry of Consumer Affairs besides other ministries and departments. VOICE has among its stakeholders many reputed Indian and international organisations supporting social causes over and above individuals, academicians, professionals and volunteers who work relentlessly to educate consumers and make them aware of their rights. VOICE provides independent and unbiased reviews of food products, consumer durables, financial and banking services and much more. It also runs a legal help-desk for consumers.

About Consumer Voice

What we Envisage

  • Build consumer awareness based on scientific facts and complete information to strengthen rights of consumers, especially the right to making informed choices.
  • To institutionalise and expand the consumer movement in India to make it self-sustainable.

What We Do

  • Empower consumers through testing and evaluation of products and services
  • Propagate the concept of “best buys” of products or services in India as is prevalent in developed countries
  • Develop a centre for comparative testing, based on the best global norms and practices as a member of reputed organisations like Consumers International and International Consumer Research & Testing (ICRT)
  • Educate consumers on good and fair business practices, including their right to grievance resolution
  • Represent and protect consumers’ interests with all regulatory bodies and standard-setting institutions

Our Founders

Journey So Far

It is said that great ideas do not need great physical space but great minds!

This is how VOICE began its journey from a single room in Golf Links Road in 1983. At a time when India was fast becoming a consumer oriented country, a group of bright young men felt the need to protect the rights, address the issues and empower the consumers.

Product Reviews

Independent and Unbiased Comparative Product Testing by Experts

Our Campaigns

Global Road Safety Initiative

Global road safety Initiative

Consumer VOICE raised awareness through GRSP in India and submitted a petition to Hon. Minister Mr. Nitin Gadkari for an immediate introduction of Road Safety Bill. Read More

Safer Cars in India CI and CV Initiative

Safer Cars for India is an initiative of Consumers International and Consumer VOICE. Awareness workshops have been held across 15 states. Read More

Impact of QoIS on users

4G Logo

A national study: 'The Impact of Quality of Internet Services on Internet Users' undertaken by Consumer VOICE, supported by Ford Foundation. Read More

RBI Depositor Edu. & Awareness Fund

Reserve Bank Of India

VOICE Society has been chosen by RBI, India under the Depositor Education & Awareness (DEA) Fund, to educate consumers on the potential security threats of online banking. Read More

Enquiry

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