Consumer VOICE

Railways asked to pay up for lost luggage

The Dehradun district consumer disputes redressal forum has asked the Railways to compensate a Dehradun-based passenger for his stolen luggage, stating that the loss was caused due to the “negligence” of railway
officials.

The consumer forum rejected the Railways’ contention that under Section 100 of Indian Railways Act the “railway
administration was not responsible for the loss, destruction, damage, deterioration or non-delivery of any luggage.”
The forum, comprising its president Balbir Prasad and member Alka Negi, directed the railways to pay Rs 33,528 as compensation and Rs 10,000 as litigation cost to Shamim Aalam, who lost his luggage while travelling to Delhi from Dehradun in 2012. Accepting that the primary responsibility of the luggage lay with the passenger, the consumer court said that the Railways could not shirk their basic duty of providing a secure environment in the train.

According to the litigant, his suitcase containing expensive footwear, clothes, medicines, a doctor's report and other items was stolen while he was travelling from Dehradun to Delhi. He filed a complaint at the railway police station in Delhi, but after getting “no relief” there, he approached the consumer court seeking compensation. Aalam alleged that there were unauthorised people entering the train coach throughout the journey while the railway police and TTE did not bother to dislodge them or question them.

 

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