Consumer VOICE

Railways ordered to pay Rs 10,000 to passengers

A district consumer forum in Hyderabad has directed the South Central Railway (SCR) to pay Rs 10,000 as compensation to a couple for causing discomfort and inconvenience during their train journey. KK Durga Prasad
and his wife Harika were travelling from Secunderabad to Bellampallay on an AC coach of the Bellampally Intercity Express on 8 August 2012. During the journey, the wooden pads of a seat fell on their knees, causing severe pain. They made an oral complaint to the ticket collector (TC) and requested him to repair the seats. But the TC expressed his inability to get it repaired and asked them to give a written complaint. The couple took the matter to the consumer court.

During trial, the bench observed that the opposite party had provided the coach on purpose and left the customers in discomfort.



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