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Consumer Protection Bill, Product Liability and Brand Protection

Author: Nakul Pasricha, President, Authentication Solution Providers’ Association (ASPA)   The Consumer Protection Bill 2019 has been passed by Parliament, replacing the more than three decades old Consumer Protection Act, 1986. While the earlier law did cover unfair trade practices, the current one makes it more comprehensive. It is a […]

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Digital Payments and Risks

Consumer confidence is a key determinant for ensuring growth of digital payment industry. Frauds are bound to dent consumer confidence which includes Phishing Frauds. Fraudsters dupe customers through SMS/emails/phone calls to provide sensitive information such as PINS/passwords that may lead to misappropriation of funds from wallets.   The Indian Express […]

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6 Secrets to Avoid Getting Scammed Via Misleading Ads

6 Secrets to Avoid Getting Scammed Via Misleading Ads

Those days are long gone when people used to create advertisements only to persuade consumers to buy their products and services over others. Now, most of the people are using advertising as a tool to mislead consumers into buying or using products and services that are not worth it. It […]

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FAQ On Filing Consumer Compliant Online

FAQ On Filing Consumer Compliant Online

Indian consumers have become more aware of their rights in recent years. The result of such awareness is that more and more people are filing consumer complaint online and getting justice from the consumer courts. If you have also been cheated by a manufacturer like a manufacturer of a microwave […]

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Is the Ice Cream You Buying Worth It?

Ice cream is an indulgence people can barely resist. Most of us have ice creams particularly in the summers to beat the heat while some also have it in winters just for the amazing taste. No matter what your reasons for indulging in ice creams are, you should know that […]

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How can Consumer Protection Act be a Boon

How Can Consumer Protection Act Be a Boon?The Consumer Protection Act can be a useful tool in a consumer’s arsenal only if the consumer knows how to use it the right way. If you are also an aware Indian consumer who has been cheated, conned or tricked by a product […]

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National Insurance Co.Ltd vs Hindustan Safety Glass Works

The respondent Hindustan Safety Glass Works Ltd. had taken out two policies with the appellant National Insurance Company.  On 6th August, 1992, there was heavy incessancy rain in Calcutta resulting in heavy accumulation of rain water inside and around the factory/works of the respondent. According to the respondent, there was […]

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Moulivakkam Trust Heights Flats Affected Buyers Association & Other

About 43 cases were filed against various builders by consumers at National Commission which includes leading builders like Unitech, BPTP, Parsvnath, Jaiprakash Associates, Supertech, and TDI among others. The value of disputes was clubbed to reach the pecuniary jurisdiction. The builders had objected to cases being contested collectively by flat […]

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Ambrish Kumar Shukla & 21 ors. Vs. Ferrous Infrastructure Pvt. Ltd.

The buyer booked an apartment with builder, Ferrous Infrastructures.  The allotment was cancelled by the builder, and they stated that balance sale-consideration was not paid by the buyer. The buyer approached the concerned consumer court District Forum through his consumer court lawyer in India, seeking restoration of the flat with […]

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Right to Online Privacy Without Rules

Telecommunication in days of inception was controlled. Trunk calls were booked through telephone  exchanges .This was followed by direct dialling. Broadcast and television services on the other hand could be only availed in privacy of our home. Internet has broken down the walls. It is a two way communication though most of us use it […]

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Wrong Diagnosis Is Not Medial Negligence- Supreme Court

The Supreme Court dismissed an appeal filed by a man against order of National Consumer Disputes Redressal Commission which dismissed his complaint alleging medical negligence on the part of a hospital in the death of his wife in the matter of Vinod Jain vs SantokbaDurlabhji Memorial Hospital &Anr (Civil Appeal No. 2024 […]

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RERA – What, Who and How

RERA – What, Who and How

Karamjeet Kaur is one of the homebuyers who bought homes after the implementation of the Real Estate (Regulation and Development) Act (RERA). She invested her hard earned money in an under-construction project but decided to withdraw the booking amount owing to project layout inconsistencies. The builder refused to return her […]

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NCLT DELHI INITIATES INSOLVENCY PROCESS AGAINST EMAAR MGF LAND

National Company Law Tribunal, Delhi has initiated a Corporate Insolvency Resolution Process against Emaar MGF Land. The Court has appointed Manoj Kumar Anand as the Insolvency Resolution Professional for the case and had directed him to make the announcement public within three days of the order.In the instant case one Mr. Neeraj […]

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Insolvency proceedings against real estate firm Emaar MGF Land

Insolvency proceedings against real estate firm Emaar MGF Land

The National Company Law Tribunal (NCLT) has asked to initiate insolvency proceedings against real estate firm Emaar MGF Land after a home buyer filed petition against the company for a huge delay in delivery of their housing units. The Court has appointed Manoj Kumar Anand as the Insolvency Resolution Professional […]

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Filing of ‘Class Action’ Consumer Complaints

The Supreme Court recently held that that ‘Class Action’ consumer complaints filed by one or more consumers where there are numerous consumers having the same interest will be maintainable only where the complaint fulfils all the requisite conditions in terms of Section 12(1) (c) of the Consumer Protection Act read […]

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Filing of ‘Class Action’ Consumer Complaints

Filing of ‘Class Action’ Consumer Complaints

Do you have a complaint against goods and services of a particular product or do you wish to complaint against your real estate agent. But if more than one or more consumers have the same complaints, it should be a class action complaint rather than individual complaint. As per section […]

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Filing of ‘Class Action’ Consumer Complaints

Do you have a complaint against goods and services of a particular product or do you wish to complaint against your real estate agent. But if more than one or more consumers have the same complaints, it should be a class action complaint rather than individual complaint. As per section […]

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Doctors’ Duties, Consumers’ Fears and the laws in-between

When you visit a doctor, you expect a degree of competence and a diagnosis that you can trust. However, findings of a few studies indicate that trust in doctors working at private hospitals is declining. The number of medical negligence cases in India is going up by nearly 100 per […]

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Jet Airways to pay Rs 25,000 for changing flight without permission

A 72-year-old cardiologist had filed a complaint against Jet Airways for rescheduling his flight without informing him. The court has ordered the airline to pay Rs 25,000 as compensation and also return the booking amount with nine per cent interest from the date of payment.Complainant Dr Nautej Singh had planned […]

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Remedy Under RERA If No Builder-Buyer Agreement Is Executed

The Real Estate (Regulation and Development) Act has played the role of a catalyst in the Real Estate sector of the economy. After the implementation of the Real Estate (Regulation and Development) Act, 2016 the aggrieved home-buyers now can file their grievances before the RERA Authority of the State. Since […]

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HRERA Gives Homebuyers Superior Right To Satisfy Claim

One of the prime objects for RERA regulations was to set up separate grievance redressal system i.e. RERA complaints redressal relating to real estate industry which has been done diligently in various states so far. The main object of setting up of this Act to protect and safeguard the interests of homebuyers. Till […]

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Recent Verdicts from Consumer Forums across India

Bajaj Allianz penalized for denying medical claimBajaj Allianz General Insurance has been punished by a district forum for repudiating the claim of a patient on the pretext that he had a pre-existing condition of hypertension. The redressal forum directed the company to pay a compensation of Rs 2.46 lakh and […]

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Did you know that your health information is confidential?

Whenever a doctor cannot do good, he must be kept from doing harm. ~ Hippocrates In August this year, Andhra Pradesh State Consumer Disputes Redressal Commission had warned doctors and hospitals to not share patient information with anyone unless required by a court of law. Warning of legal consequences if […]

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