Convinced that Aakash Institute had failed to provide the services it promised, Ahmedabad consumer forum has penalised the institute and asked its Ambawadi branch of to pay Rs 20,000 to the complainant along with eight per cent interest from 14 September 2017 till the date of payment. It also asked the institute to pay the legal cost of Rs 5,000 besides Rs 5,000 for causing mental harassment.
In a complaint filed by Devesh Dand, father of a Class 10 student, it was stated that the student was to take coaching for Class X ICSE board exams and paid a registration fee of Rs 5,750 in April 2017. While enrolling, the student was told that coaching would begin on an immediate basis. However, the classes were delayed by over a month and eventually started with only two students. Also, the classes focused on CBSE and Gujarat board curriculum and not ICSE, for which the student had enrolled. All complaints made to the institute by the student and his father went in vain. Aggrieved, Dand filed a formal complaint at the forum.