Consumer VOICE

Abide by what you say: Consumer court directs Chhattisgarh Housing Board

The Raipur consumer court has directed the Chhattisgarh Housing Board (CGHB) to accomplish within a year what it had depicted in its brochure to lure customers ahead of the launching of its housing project. The Raipur district consumer disputes redressal forum also asked the Board to pay Rs 50,000 each as compensation to 10 residents of the Boriyakala Housing Board Colony who approached the court seeking what remained due to them from the CGHB even after 5–6 years of shifting to the colony.

“The Housing Board should construct the clubhouse, health centre, central park, community centre, primary school and other utilities as displayed in their actual site plan and brochure of the residential colony within a year. And pay Rs 50,000 as compensation for causing mental agony and harassment to each of the 10 applicants within a month,” the court said in its order.

The court held the housing board guilty and penalised it for ‘deficiency of service and gross professional misconduct’ for not delivering what was reflected in the site plan of the brochure. The housing board has also been asked to pay Rs 5,000 towards the cost of litigation.

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