A district consumer forum in Hyderabad has directed a private electronic manufacture firm and its authorised dealers to replace a TV free of cost and also pay Rs 20,000 as relief to a customer for inordinate delay in replacing the faulty piece.
K Narsimha Goud bought a colour television (Sony Bravia) from Bajaj Electronics after paying Rs 53,900. He claimed that the television worked properly only for one week and thereafter there was some problem with the picture clarity. After complaining about the same several times, Goud said that the electronic company repaired the TV, but he was not satisfied as the problem continued. In spite of a valid warranty, he was also charged for the repairs done.
Goud filed a complaint against Sony Electronics, Bajaj Electronics and Sony India Pvt. Ltd, seeking replacement of TV and compensation. “To satisfy the client, we replaced the panel of the TV. To resolve the issue amicably, we offered to replace the TV with the same model or an upgraded version wherein the complainant was required to pay the difference in cost. Despite the offer, the complainant refused,” opposite parties said.
During trial, the bench noticed opposite parties' offer was made two and half months after the complaint.