The Delhi State Consumer Disputes Redressal Commission has asked Jaipur Golden Hospital to pay Rs 24 lakh as compensation and Rs 1 lakh as litigation cost to the family of a man, Nitin Dabla, who died there during treatment due to deficient service.
“This may serve the purpose of bringing about a qualitative change in the attitude of the hospital for providing service to the human beings as human beings. Human touch is necessary; that is their code of conduct; that is their duty and that is what is required to be implemented,” the bench comprising judicial member OP Gupta and member Anil Srivastava said.
Dabla (37) of northwest Delhi had a boil on his right thigh that got swollen and he visited the hospital on 9 February 2011 for treatment, according to the complaint. He was admitted and placed under treatment, and due to the seriousness of his condition, doctors decided to conduct a surgery on him on the same day. Blood transfusion was done on 15 February as part of the treatment but the blood, apparently being thick, was unable to pass through the pipe. The family also alleged that the doctor treating him did not bother to examine his deteriorating condition, though reportedly he was available in the hospital and well aware of his serious condition.
“The worst was that the oxygen mask lying there could not be put into operation since the cylinder attached was empty, something unheard of and unprecedented in any hospital,” the complaint said. The doctor came after 15 minutes but it was too late to “retrieve him to normalcy” and he was declared dead, it said.
The hospital claimed that the complainants (family of Dabla) were at fault as they had suppressed the fact of the patient being a diabetic. The state commission said the argument did not stand as it was otherwise incumbent on the part of the hospital to make necessary investigations before commencing the treatment, and asked it to pay the compensation.