Consumer VOICE

Forum orders immigration firm to refund Rs 1.74 lakh and $5,700, fines Rs 50,000

A resident of Panchkula was assured by Worldwide Immigration Consultancy Services of getting his immigration on permanent residency (PR) to Canada within a year, but nothing was done. The Panchkula Consumer Forum has penalised the immigration firm of Rs 50,000 and ordered it to refund Rs 1.74 lakh with $5,700, which were paid by Gulab Singh (the complainant) during the processing of his immigration file.

Singh, in his complaint to the forum, said he was lured by the firm’s advertisement in various newspapers regarding immigration on PR on the basis of sponsorship and providing jobs abroad, following which the complainant contacted them. The representatives of the immigration firm, after perusing the documents and qualifications and experience/profile of Singh, gave an assurance that they would secure two affidavits of support from the province of Manitoba/sponsorship for him and send him to Manitoba
(Canada) on PR basis.

The complainant entered into an agreement with the firm, which prepared the file and promised Singh that he would get immigration on PR basis within a year. When that did not happen, Singh requested the immigration firm for a refund of the amount paid by him, to no avail. He then lodged a complaint with the consumer forum. The immigration firm, in reply, denied that any assurance was given to the complainant and said that the company only provided professional services regarding the preparation and submission of the immigration case on behalf of the complainant.

Giving its judgement, the forum said it was the duty of the immigration firm to assess the complainant according to the information provided by him in the assessment form and later to assist him in preparation of the case. But, in the present case, no such effort was made by the firm.

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