Consumer VOICE

SBI guilty of deficiency in service

Akola district’s consumer forum has held State Bank of India (SBI) guilty of deficiency in service for debiting money from a bank account despite a failed ATM withdrawal and awarded a compensation of Rs 3,000 to the accountholder.

Besides awarding the compensation, the consumer forum also directed the bank to refund the wrongly debited amount of Rs 5,000 and pay Rs 2,000 towards legal cost to the accountholder.

The complainant, Pradeep Shitre, had approached the forum in September 2017, saying the bank had wrongly debited Rs 5,000 from his account in January that year although he did not receive the cash from the ATM. He told the forum that when he followed up with the bank on the matter, it assured him that he would get the refund. However, this did not happen.

The forum, chaired by SM Untavle and comprising member Bharti Kethkar, passed the order ex-parte observing that SBI did not appear before it despite receiving notices.

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