Consumer VOICE

  Join Us Donate Now

Keep patients info private: Andhra Pradesh consumer commission

The Andhra Pradesh State Consumer Redressal Commission has asked doctors and hospitals to not share patient information unless required by a court of law, and warned of possible legal consequences if they go against this. The Commission was dealing with a home-loan case against SBI. The Commission stated that maintaining […]

Read More

SC remands Jaypee matter to NCLT leaving homebuyers in an unresolved state

In a setback for the harassed homebuyers in Jaypee’s projects, the Supreme Court remanded the matter back to the National Company Law Tribunal (NCLT). While homebuyers are now upset considering no conclusive resolution is in sight, the SC has said that homebuyers should be included in the committee of creditors in line with […]

Read More

Delhi High Court Asks Railways to Create a Mediation Policy

The Delhi High Court, vide order dated 01.06.2018, has suggested the forming of a ‘litigation policy’ by the Railways to address tortuous claims of compensation filed against it. In the Court’s view, the whole purpose of granting compensation to the victim is defeated if the amount does not become available […]

Read More

SBI guilty of deficiency in service

Akola district’s consumer forum has held State Bank of India (SBI) guilty of deficiency in service for debiting money from a bank account despite a failed ATM withdrawal and awarded a compensation of Rs 3,000 to the accountholder.Besides awarding the compensation, the consumer forum also directed the bank to refund […]

Read More

Aakash Institute penalised for poor service

Convinced that Aakash Institute had failed to provide the services it promised, Ahmedabad consumer forum has penalised the institute and asked its Ambawadi branch of to pay Rs 20,000 to the complainant along with eight per cent interest from 14 September 2017 till the date of payment. It also asked the institute to […]

Read More

SBI to compensate for issuing recovery notice for settled loan

In an interesting ruling, Nagpur district consumer forum has directed State Bank of India (SBI) to pay compensation to a customer for sending him a recovery notice for a loan that was already repaid.“This decision will have long-lasting impact on banks for sending recovery notices even after loan was paid […]

Read More

Airtel found guilty of overbilling

Bengaluru consumer forum has ordered Airtel to pay Rs 5,000 as compensation for overbilling a customer and forcing him to pay the inflated bill by abruptly disconnecting his service. The customer had opted for a particular plan that had a clear credit limit. However, Airtel charged him beyond the set […]

Read More

Britannia fined for selling packet with less than printed weight

Ahmedabad consumer forum has fined Britannia Industries for selling biscuit packets that weighed less than what was printed on them. The forum also asked the company to deposit Rs 25,000 in the Consumer Welfare Fund as a fine and pay another Rs 6,000 to Lalji Patel, the complainant. Patel had moved the […]

Read More

Croma store fined for refusing refund on failed transaction

A consumer court in Bengaluru has ordered Croma store, Koramangala, to refund the payment it had collected from a north Bengaluru customer for a washing machine. The store had refused to deliver the machine, claiming that the debit card transaction had failed. It was ordered to pay Chitransh Shrivatsava Rs […]

Read More

School asked to refund fee for mistreating child

In Bengaluru, improper treatment meted out by a teacher at Royale Concorde International School had forced a five-year-old Class I girl student to refrain from going to school. The school authorities had refused refund of admission fee despite several requests to the management.Stating that a teacher should not behave in […]

Read More

Electricity company cannot cut power without notice

Mysore Grahakara Parishat (MGP) had recently received two complaints, both from senior citizens, over the disconnection of electricity supply.In a case from Vijayashreepura, the consumer had forgotten to pay the electricity bill, and in a case from VV Puram, the consumer had paid the bill but Chamundeshwari Electric Supply Corporation […]

Read More

Aman Anti Ragging Movement (Aman Kachroo) – A Case Study

‘My death will bring about a change’. And it did. These were the words of Amman Satya Kachroo, a student of Dr Rajendra Prasad Government Medical College, Kangra, Himachal Pradesh, in his suicide note. He had ended his life after being traumatized and depressed due to continuous ragging by his seniors. […]

Read More

Education is a Service

If Education is a service, can Students Sue Education Institutes at Consumer Forums? Yes, law is on the side of students as long as their complaints are genuine and they are justified in their demands. So, if a student wants to leave an institute or course midway and is seeking […]

Read More

FAQs on Solar Photovoltaic System

Consumer VOICE experts present you the most comprehensive solar rooftop system buying guide that tells about the solar panel price, cost of installation of solar panels on rooftop, metering, maintenance, link to the suppliers and contractors and much more.

Read More

Solar Rooftop System Buying Guide

Consumer VOICE experts present you the most comprehensive solar rooftop system buying guide that tells about the solar panel price, cost of installation of solar panels on rooftop, metering, maintenance, link to the suppliers and contractors and much more.
Where to start from

Read More

When can a hospital be charged for medical negligence?

What is the responsibility of hospital towards its patients? How is a government-run hospital different from a private hospital or nursing home with regard to settlement of responsibility vis-á-vis deficiency in service? What are the role and responsibilities of a doctor towards their patients? Responsibility of Hospital The foremost responsibility […]

Read More

Consumer Rights in case of Misleading Advertisements – A Case Study

Most of us are aware that many of the claims made by companies in their advertisements are not wholly true. Pictures of flawlessly turned-out models in cosmetics ads and weight-loss commercials are obvious examples. Hidden fees and surcharges, and terms and conditions in ads of financial products often speak what […]

Read More

Rs 60,000 fine on Maruti for denying repair in warranty

A Delhi consumer court asked Maruti to compensate Balbir Singh Rs 50,000 for harassment. Singh’s car was facing the problem of hydrostatic lock – a condition in the car caused by entry of water inside the engine – and Maruti had refused to repair the same under warranty, stating that […]

Read More

Rs 12,000 compensation for having to pay Rs 21 extra

A resident of Bengaluru has been awarded a compensation of Rs 12,000 by the consumer court. The decision comes over a year after the man approached the court complaining of unfair trade practice.As per a report in the Times of India, Raghavendra, who hails from the city’s Cottonpet area, had […]

Read More

Airtel asked to pay Rs 44.5 to consumer for internet data loss

A consumer disputes redressal commission of Ahmedabad Rural has ordered leading telecom company BhartiAirtel to refund an amount of Rs 44.50 to a consumer for data loss, caused by the blocking of internet services between 27 August and 4 September 2015 due to the Patidar quota agitation, which had turned […]

Read More

Sahara ordered to refund Rs 84 lakh to 12 homebuyers

The district consumer court in Pune has directed Sahara Prime City Limited, a project by Sahara India in Dhanori, to refund a total of Rs 84 lakh with 9 per cent per annum interest and Rs 5,000 cost to each of 12 homebuyers for deficient service.Between December 2012 and January […]

Read More

Case Study: Consumer Forum Cannot Change its own order

The courts of law across the world make some amazing decisions that ought to be made by the people.- AnonymousIt happens quite often. Many individuals and organisations reach consumer forums with a request or an appeal to review, take back, revise or put a stay on its order. Such appeals […]

Read More

Consumer court rules in favour of duped jobseeker

The Mumbai consumer disputes redressal forum has ordered Chembur-based firm, Sevenseas Airports and Seaports Management Services, to refund money with interest to a jobseeker who was made to go through several expensive procedures on the pretext of giving him the job of a storekeeper.In an ex-parte order, the firm was […]

Read More

Case Studies: Receivers of Free Treatment are not Consumers

If statistics are to be believed, the healthcare industry is on an upswing, medical costs are burgeoning, hospitals are becoming richer by the day, and the outcome of this growth has seen unprecedented year-on- year increase in cases of medical negligence. As per a November 2016 study published by Supreme […]

Read More

Insurance firm asked to compensate for denying accident claim

A consumer court in Chennai has directed an insurance company to pay compensation to its customer who was denied the claim amount for his damaged car on the ground that the damages were not relevant to the cause andnature of the accident.The petitioner, M Chandrasekar of Kolathur, was driving with […]

Read More

Consumer court rules no claim for obesity surgery

The district consumer court in Pune has ruled that an insurance company cannot be held liable for deficient service when its policy agreement clearly excludes certain physical conditions from the reimbursement of medical expenses. A bench of VP Utpat and Kshitija Kulkarni rejected the complaint by a homemaker (name withheld) […]

Read More

Court orders replacement for faulty TV, slaps fine

A district consumer forum in Hyderabad has directed a private electronic manufacture firm and its authorised dealers to replace a TV free of cost and also pay Rs 20,000 as relief to a customer for inordinate delay in replacing the faulty piece.K Narsimha Goud bought a colour television (Sony Bravia) […]

Read More
Translate »